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DSL Umfrage
| Wechselvorgang zum DSL Anbieter | ||||||||
| sehr zufrieden | zufrieden | neutral | unzufrieden | sehr unzufrieden | weiß nicht | keine Erfahrung | Response | |
| 1&1 | 15.4% (82) | 21.1% (112) | 21.1% (112) | 13.5% (72) | 19.2% (102) | 9.8% (52) | 0.0% (0) | 532 |
| Alice | 29.1% (75) | 24.8% (64) | 22.5% (58) | 6.6% (17) | 7.0% (18) | 10.1% (26) | 0.0% (0) | 258 |
| Congstar | 50.0% (5) | 30.0% (3) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10 |
| Freenet | 23.5% (43) | 19.7% (36) | 13.7% (25) | 18.0% (33) | 0.0% (0) | 25.7% (47) | 0.0% (0) | 183 |
| Kabel Dt. | 31.8% (34) | 22.4% (24) | 19.6% (21) | 5.6% (6) | 13.1% (14) | 7.5% (8) | 0.0% (0) | 107 |
| O2 | 36.4% (4) | 18.2% (2) | 9.1% (1) | 0.0% (0) | 27.3% (3) | 9.1% (1) | 0.0% (0) | 11 |
| Tele2 | 9.1% (2) | 22.7% (5) | 36.4% (8) | 13.6% (3) | 9.1% (2) | 9.1% (2) | 0.0% (0) | 22 |
| T-Home | 10.6% (48) | 19.1% (86) | 26.2% (118) | 8.2% (37) | 9.5% (43) | 26.4% (119) | 0.0% (0) | 451 |
| Versatel | 27.7% (13) | 25.5% (12) | 27.7% (13) | 12.8% (6) | 4.3% (2) | 2.1% (1) | 0.0% (0) | 47 |
| Vodafone | 15.4% (6) | 15.4% (6) | 0.0% (0) | 0.0% (0) | 5.1% (2) | 64.1% (25) | 0.0% (0) | 39 |
| Preis-Leistungs-Verhältnis der DSL Anbieter | ||||||||
| sehr zufrieden | zufrieden | neutral | unzufrieden | sehr unzufrieden | weiß nicht | keine Erfahrung | Response | |
| 1&1 | 12.0% (64) | 25.2% (134) | 24.2% (129) | 19.9% (106) | 18.0% (96) | 0.6% (3) | 0.0% (0) | 532 |
| Alice | 27.1% (70) | 29.5% (76) | 25.2% (65) | 7.8% (20) | 8.5% (22) | 1.9% (5) | 0.0% (0) | 258 |
| Congstar | 50.0% (5) | 30.0% (3) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10 |
| Freenet | 26.8% (49) | 23.5% (43) | 14.8% (27) | 18.0% (33) | 0.0% (0) | 1.1% (2) | 0.0% (0) | 183 |
| Kabel Dt. | 32.7% (35) | 28.0% (30) | 16.8% (18) | 10.3% (11) | 9.3% (10) | 2.8% (3) | 0.0% (0) | 107 |
| O2 | 27.3% (3) | 36.4% (4) | 9.1% (1) | 0.0% (0) | 27.3% (3) | 0.0% (0) | 0.0% (0) | 11 |
| Tele2 | 0.0% (0) | 27.3% (6) | 31.8% (7) | 22.7% (5) | 18.2% (4) | 0.0% (0) | 0.0% (0) | 22 |
| T-Home | 10.0% (45) | 18.0% (81) | 23.5% (106) | 26.4% (119) | 19.5% (88) | 2.7% (12) | 0.0% (0) | 451 |
| Versatel | 14.9% (7) | 25.5% (12) | 17.0% (8) | 29.8% (14) | 10.6% (5) | 2.1% (1) | 0.0% (0) | 47 |
| Vodafone | 15.4% (6) | 17.9% (7) | 7.7% (3) | 0.0% (0) | 5.1% (2) | 0.0% (0) | 0.0% (0) | 39 |
| Verbindungsqualität der DSL Anbieter | ||||||||
| sehr zufrieden | zufrieden | neutral | unzufrieden | sehr unzufrieden | weiß nicht | keine Erfahrung | Response | |
| 1&1 | 11.5% (61) | 26.7% (142) | 23.1% (123) | 15.2% (81) | 23.3% (124) | 0.2% (1) | 0.0% (0) | 532 |
| Alice | 22.1% (57) | 32.2% (83) | 16.7% (43) | 15.5% (40) | 12.4% (32) | 1.2% (3) | 0.0% (0) | 258 |
| Congstar | 40.0% (4) | 40.0% (4) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10 |
| Freenet | 23.5% (43) | 16.4% (30) | 18.6% (34) | 23.5% (43) | 0.0% (0) | 0.0% (0) | 0.0% (0) | 183 |
| Kabel Dt. | 29.0% (31) | 22.4% (24) | 17.8% (19) | 12.1% (13) | 16.8% (18) | 1.9% (2) | 0.0% (0) | 107 |
| O2 | 9.1% (1) | 36.4% (4) | 9.1% (1) | 9.1% (1) | 36.4% (4) | 0.0% (0) | 0.0% (0) | 11 |
| Tele2 | 9.1% (2) | 22.7% (5) | 36.4% (8) | 22.7% (5) | 9.1% (2) | 0.0% (0) | 0.0% (0) | 22 |
| T-Home | 23.5% (106) | 27.7% (125) | 18.4% (83) | 17.1% (77) | 12.4% (56) | 0.9% (4) | 0.0% (0) | 451 |
| Versatel | 17.0% (8) | 29.8% (14) | 19.1% (9) | 21.3% (10) | 12.8% (6) | 0.0% (0) | 0.0% (0) | 47 |
| Vodafone | 15.4% (6) | 10.3% (4) | 12.8% (5) | 0.0% (0) | 0.0% (0) | 0.0% (0) | 0.0% (0) | 39 |
| Kundenservice der DSL Anbieter | ||||||||
| sehr zufrieden | zufrieden | neutral | unzufrieden | sehr unzufrieden | weiß nicht | keine Erfahrung | Response | |
| 1&1 | 10.0% (53) | 14.7% (78) | 17.3% (92) | 16.7% (89) | 40.8% (217) | 0.6% (3) | 0.0% (0) | 532 |
| Alice | 19.0% (49) | 24.0% (62) | 20.9% (54) | 13.2% (34) | 18.6% (48) | 4.3% (11) | 0.0% (0) | 258 |
| Congstar | 40.0% (4) | 20.0% (2) | 10.0% (1) | 10.0% (1) | 10.0% (1) | 10.0% (1) | 0.0% (0) | 10 |
| Freenet | 18.0% (33) | 19.1% (35) | 14.2% (26) | 36.1% (66) | 0.0% (0) | 12.5% (23) | 0.0% (0) | 183 |
| Kabel Dt. | 18.7% (20) | 16.8% (18) | 18.7% (20) | 14.0% (15) | 29.9% (32) | 1.9% (2) | 0.0% (0) | 107 |
| O2 | 27.3% (3) | 18.2% (2) | 27.3% (3) | 0.0% (0) | 27.3% (3) | 0.0% (0) | 0.0% (0) | 11 |
| Tele2 | 4.5% (1) | 22.7% (5) | 18.2% (4) | 27.3% (6) | 27.3% (6) | 0.0% (0) | 0.0% (0) | 22 |
| T-Home | 18.0% (81) | 27.5% (124) | 22.6% (102) | 14.6% (66) | 16.0% (72) | 1.3% (6) | 0.0% (0) | 451 |
| Versatel | 6.4% (3) | 17.0% (8) | 23.4% (11) | 23.4% (11) | 29.8% (14) | 0.0% (0) | 0.0% (0) | 47 |
| Vodafone | 20.5% (8) | 12.8% (5) | 2.6% (1) | 0.0% (0) | 2.6% (1) | 61.5% (24) | 0.0% (0) | 39 |
| Korrekte Rechnungsstellung der DSL Anbieter | ||||||||
| sehr zufrieden | zufrieden | neutral | unzufrieden | sehr unzufrieden | weiß nicht | keine Erfahrung | Response | |
| 1&1 | 23.1% (123) | 32.1% (171) | 19.5% (104) | 8.8% (47) | 14.7% (78) | 1.7% (9) | 0.0% (0) | 532 |
| Alice | 31.8% (82) | 36.4% (94) | 19.0% (49) | 3.9% (10) | 6.6% (17) | 2.3% (6) | 0.0% (0) | 258 |
| Congstar | 50.0% (5) | 30.0% (3) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10.0% (1) | 0.0% (0) | 10 |
| Freenet | 37.7% (69) | 19.1% (35) | 6.0% (11) | 10.9% (20) | 0.0% (0) | 0.0% (0) | 26.2% (48) | 183 |
| Kabel Dt. | 30.8% (33) | 27.1% (29) | 19.6% (21) | 5.6% (6) | 11.2% (12) | 5.6% (6) | 0.0% (0) | 107 |
| O2 | 45.5% (5) | 18.2% (2) | 9.1% (1) | 18.2% (2) | 9.1% (1) | 0.0% (0) | 0.0% (0) | 11 |
| Tele2 | 18.2% (4) | 45.5% (10) | 18.2% (4) | 13.6% (3) | 4.5% (1) | 0.0% (0) | 0.0% (0) | 22 |
| T-Home | 27.3% (123) | 45.0% (203) | 17.5% (79) | 3.5% (16) | 5.8% (26) | 0.9% (4) | 0.0% (0) | 451 |
| Versatel | 29.8% (14) | 38.3% (18) | 14.9% (7) | 6.4% (3) | 10.6% (5) | 0.0% (0) | 0.0% (0) | 47 |
| Vodafone | 17.9% (7) | 12.8% (5) | 2.6% (1) | 0.0% (0) | 0.0% (0) | 0.0% (0) | 66.6% (26) | 39 |
Stand: 11.05.2009